Shipping policy

Shipping Policy — Sorelle Skin

Last updated: August 2026

At Sorelle Skin, we want your skincare essentials to arrive safely and smoothly. Please review the information below before placing your order.

Order Processing

All orders are processed within 1–3 business days after your order has been placed.

Orders placed on weekends or public holidays will begin processing on the next available business day.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.

Shipping & Delivery Times

Our estimated delivery time is:

7–15 business days

Please note that delivery times are estimates and may vary depending on your location, shipping carrier, customs processing, holidays, weather conditions, or other circumstances outside of our control.

During busy periods, deliveries may take slightly longer than usual.

Order Tracking

Once your order has been shipped, you will receive an email with your tracking number.

Please allow 24–72 hours for tracking information to update after your order has been shipped.

If your tracking information has not updated after this period, please contact our customer support team.

Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Sorelle Skin may offer free shipping promotions. Any applicable promotion will be clearly displayed on our website.

International Orders & Customs

For international orders, your package may be subject to customs duties, import taxes, or other fees imposed by your country.

Any customs duties, taxes, or additional fees are the responsibility of the customer.

Sorelle Skin is not responsible for delays caused by customs clearance.

Incorrect Shipping Information

Please make sure your shipping address and contact information are correct before completing your order.

If you notice an error in your shipping information, contact us as soon as possible.

Once an order has been processed or shipped, we may be unable to change the delivery address.

Sorelle Skin is not responsible for orders that are delayed, returned, or lost because of an incorrect or incomplete shipping address provided by the customer.

Lost, Stolen, or Delayed Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbours, your building reception, or your local delivery carrier.

If you still cannot locate your package, please contact us and we will do our best to assist you.

Sorelle Skin is not responsible for packages that have been confirmed as delivered by the shipping carrier.

Delays Beyond Our Control

Although we work with our shipping partners to provide reliable delivery, Sorelle Skin cannot guarantee delivery dates.

We are not responsible for delays caused by circumstances outside our control, including:

* Customs delays
* Severe weather
* Postal or carrier delays
* Public holidays
* Incorrect shipping information
* High-volume shopping periods
* Transportation disruptions

We appreciate your patience and understanding in these situations.

Questions About Your Order?

If you have any questions about your order or shipping, please contact our customer support team at:

[YOUR CUSTOMER SERVICE EMAIL]

We will be happy to assist you.

Thank you for choosing Sorelle Skin. 🤍

Sorelle Skin — Skincare made for your everyday glow.